Frequently Asked Questions
Everything you need to know about your OrthoSTAT experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for orthopedic products?
We offer a 30-day satisfaction guarantee. Items must be returned in their original packaging and in unworn condition to qualify for a full refund or exchange.
How do I determine the correct size for my support brace?
Each product page includes a detailed sizing chart and a video guide on how to measure yourself accurately to ensure the best fit and therapeutic support.
Are OrthoSTAT products covered by insurance?
While we do not bill insurance companies directly, we provide detailed invoices that you can submit to your provider for potential reimbursement through HSA or FSA programs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our real-time tracking portal.