Returns & Exchanges

At OrthoSTAT, we are committed to your comfort and recovery; if you are not completely satisfied with your purchase, we offer a hassle-free return or exchange within 30 days of delivery. All returned items must be in their original packaging and in unused condition to ensure a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the orthotic items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original box, ensuring all labels and protective inserts are included to prevent damage during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects your return, your refund will be processed to your original payment method or your exchange will be shipped within 3-5 business days.